Top positive review
5.0 out of 5 starsGreat Customer Service; Problem Solved With a Twist
Reviewed in the United States on February 5, 2017
I've never written a review before, but I feel there is a need to in this case. I could not get the unit to work and thought it was dead. I installed a AA battery, turned it on, and nothing happened. I opened it, checked the polarity on the battery, and put in another battery just to be certain it truly was not functioning. It appeared dead.
Amazon was amazing on the return. They told me they would refund my purchase and that I should dispose of the item myself. I intended to throw it away but didn't get around to it that day. The next day, I got an email from the Company asking what the problem was. They expressed their willingness to work with me on my issues.
I wrote an email explaining my inability to get it to work. Just before I was about to send it, I asked my wife to see if she could get it to work. After three tries, she also was about to give up. Just before she returned it to me, she gave the cap at the bottom a hard twist, and it snapped into place and the unit began to work!
Three take-aways: After you put the battery in, make certain you twist the cap beyond initial resistance until it snaps into place. Secondly, this is a company with great customer service. They deserve your business. Third, the unit works exceptionally well and it is very quiet. I am quite pleased with its performance.
