Top critical review
1.0 out of 5 starsAstonishingly Poor Performance
Reviewed in the United States on December 31, 2023
I've always felt like one star reviews are unnecessarily harsh, but in the case of the Braun Series 9, I think it's appropriate. It is the worst shaving experience I have ever had.
Let me start by saying this review is solely about the shaving performance and none of the other features, all of which I gave 5 stars. The battery life and such are great, but none of that matters if the product fails to deliver on its primary function. No one would drive a Ferrari that only goes 20 mph.
When I got the razor, I hadn't shaved in about a week so my beard was pretty thick. Since the razor is touted as working either wet or dry, I started out dry. As soon as I put the razor on my face I could feel hairs getting pulled by the razor head. I started moving very slowly but the discomfort from hairs getting tugged/plucked continued. More importantly though, in the short span of testing the razor on my beard, basically none of it was noticeably shaved. This prompted me to try a wet shave, so I wet down my beard with water and started again. This time, I was able to actually move the razor head over my skin without feeling like hair was being ripped out, but the performance of the razor was abysmal. I thought at first that maybe my technique was wrong, but it didn't matter how many angles I tried or how much pressure I applied, the razor simply COULD NOT shave adequately AT ALL. It ended up taking me 1 hour just to finish one side of my face, and that wasn't even including my mustache or beard since I was sporting a goatee. I noticed while getting close to the finish line on the first side that there were some hairs, mainly ones that were lying flat, that were impossible to cut. When I briefly lifted these hairs by brushing my finger against the grain I was able to cut some of them, which made me decide to try the other side of my face dry since hairs stand up more when not wet. Just as before, shaving dry caused some serious discomfort because of hairs getting pulled by the razor head, but this time around I was at least able to continue, albeit very carefully. Shaving dry did seem to catch more hairs than when wet, but not so much that I would trade for the discomfort. The performance was still horrible and it took forever to get an adequate shave.
I ended up using the trimmer to get a lot of hairs the main razor head couldn't catch, but even the trimmer has one major flaw: the location. The trimmer is located on the back of the razor and you push a button to slide it out. The problem is, it doesn't extend past the razor head, which makes it quite difficult to use in tight spots without the razor head bumping into facial features or even catching onto your beard. It's also difficult to see what you're doing because the bulky head is often blocking your vision.
In conclusion, the performance of the Braun Series 9 is horrendous and simply astonishing at this price point.